Refund & Cancellation Policy

We want you to be happy with your order. This policy explains cancellations, returns and refunds.

1. Cancellations

Orders can be cancelled before dispatch. Once an order has been dispatched, it cannot be cancelled. To cancel, contact us as soon as possible on WhatsApp or by email with your order details.

2. Damaged or incorrect items

If your order arrives damaged or you receive the wrong item, share a photo of the package and product on WhatsApp or email within 48 hours of delivery. We will arrange a replacement or a refund.

3. Returns

Because these are natural, consumable pooja products, we are generally unable to accept returns for reasons other than damage or a fulfilment error, in the interest of hygiene and product integrity.

4. Refunds

Approved refunds are processed to the original payment method via Instamojo, typically within 5–7 business days. Shipping charges, where applicable, are non-refundable unless the return is due to our error.

5. Contact

To raise a cancellation or refund, email bloomwave.international@gmail.com or WhatsApp +91 81695 85984.